Frequently Asked Questions From Our Patients.
(Links go to the appropriate page on the Revolution Health Medical Center website)
Our office will be closed on Sunday, Monday and THURSDAY as of November 22, 2018.
Do you take insurance?
Yes! Learn more here about using your health insurance in our office. Please provide our office with your insurance information prior to your initial appointment so we can help you determine your coverage. You can also talk to your benefits department or health insurance company if you have further questions. It is the patient’s responsibility to update our office with any insurance changes.
*Many patients choose to submit their invoices for out-of-network coverage.
Is a Naturopathic Doctor a real doctor?
Our award-winning Naturopathic Medical Doctors are licensed primary care physicians that are trained to treat acute and chronic conditions with the best of holistic and conventional medicine.
How Does the Fee Schedule Work?
Appointment fees are based on type of appointment, as well as complexity of the appointment. If a patient has multiple issues, extensive records or a complex treatment plan, that can change how long the appointment lasts. Our staff tries to give an accurate range, but billing is then determined by what the doctor actually does during the appointment.
Some additional fees that may apply:
- There may also be fees associated with paperwork requests submitted for completion by our office.
- If you must cancel an appointment please call 24 hours in advance (602-265-1774). Late cancellations or no-shows may incur a missed appointment fee of $45.
Why does my new patient or transition of care paperwork need to be in in advance of my appointment?
Our doctors and medical team want to be as prepared as possible to treat you. Our paperwork is very extensive, and requires time for you to fill it out thoroughly. Our doctors then need time to review it before your appointment. It would not be fair to you if time for your appointment was used to review paperwork received at the last minute, rather than working with you.
Your appointment will be cancelled if your paperwork
is not submitted by the deadline given.
What does transition of care mean?
Because we have residents, you may see them for a year or two and then switch your care to another doctor in our practice.
Since your long term care will be with the new doctor, we will have you fill out “transition of care” paperwork so the doctor has all of your current information in advance of your first appointment with them. This will save time when you arrive, and allow your new doctor to prepare for and address your current concerns.
What is acupuncture used to treat?
The World Health Organization recognizes the use of acupuncture as a treatment for a wide variety of health problems and many insurance plans now cover acupuncture services.
I saw a lot about cupping during the Olympics. What is it and how do
I know if it will help me?
Our practitioners are trained in cupping. You can discuss the benefits at your next appointment, and determine if it should be part of your integrated treatment plan.
Can a Naturopath prescribe medicine and order X-rays?
Yes! Since we take an integrative approach to your medical care you may be referred for imaging or prescribed medication as part of your treatment plan.
How long will my initial appointment last?
Most first time patients are seen for 60-90 minutes. This includes a thorough health history and possibly an initial treatment session. Please arrive at least 15 minutes early. We require you to complete and submit paperwork thru the patient portal in advance, or your initial appointment will be cancelled.
Will you make me stop taking all of my medications and just do natural treatments?
We work with you to determine what your goals are and to establish your individual treatment plan or choose an appropriate program. Many of our patients are very successful in eliminating medications used for treatment of such health issues as diabetes, cholesterol and high blood pressure. There are also several integrative options for treating pain. Your treatment results will be monitored, and your medications may be reduced or eliminated as your test results improve!
Can I come to your office just for medical marijuana certification to get my card?
Yes; At Revolution Health Medical Center, our physicians are trained to ethically and responsibly certify patients for medical marijuana use. To qualify for a Medical Marijuana card in Arizona, you must be 18 years or older, have a valid Arizona driver’s license and an Arizona residential address. You must also have a qualifying medical condition, supported by 1 year of medical records. Learn more about our evaluation process here. You will be given a prequalifying screening by phone when you call to schedule to determine if you meet the minimum requirements. This does not guarantee certification, as that is determined by the doctor based on your records and history.
I can’t find a doctor who will prescribe LDN (low dose naltrexone) for my condition, even though I have information that shows it would likely help me. Do you prescribe LDN?
Yes; if LDN is appropriate for your condition it may be prescribed by our doctors as part of your treatment plan.
Are you open Saturdays?
Yes. We know that your scheduling needs do not always fit in during the work week. Appointments are available every Saturday with our doctors and licensed massage therapists as well as for lab work and allergy testing.
What is the best way to contact my doctor if I have questions?
Our office now has a secure patient portal for you to use. You can schedule doctor and myotherapy/ massage appointments, e-mail directly with our staff, see test results, request prescription refills and much more! You can also call our office to speak to one of our team members. If you have a medical emergency, please call 911.
Can my partner come with me when I go to nutrition appointments since we cook and eat everything together?
Yes. We encourage you to receive support in your efforts. If you require separate treatment plans and medical attention you will be considered individual patients.
If my doctor prescribes a supplement for me, where should I buy it?
We provide a selection of products both in our office and thru our online dispensary. Supplements through other outlets can vary in quality and price. We offer brands and types that are professional grade and proven to meet our standard of care. You can use your FSA/HSA when you make purchases in our office or through our online store.
How is a naturopathic physician trained?
A licensed naturopathic physician (ND) attends a four-year, graduate-level naturopathic medical school and is educated in all of the same basic sciences as an MD, but also studies holistic and nontoxic approaches to therapy with a strong emphasis on disease prevention and optimizing wellness.
In addition to a standard medical curriculum, the naturopathic physician is required to complete four years of training in clinical nutrition, acupuncture, homeopathic medicine, botanical medicine, psychology, and counseling (to encourage people to make lifestyle changes in support of their personal health).
A naturopathic physician takes rigorous professional board exams so that he or she may be licensed by a state or jurisdiction as a primary care general practice physician.
–from the American Association of Naturopathic Physicians
Massage Frequently Asked Questions
What should I expect my first visit?
On your first visit (please arrive 15-30 minutes early) you will complete a questionnaire that will include a brief medical history, past or present injuries, and other physical conditions and/or medication usage we should be made aware of (such as taking blood thinning medication). The massage therapist will inquire about the reason you are coming in for massage, any areas of pain, or any special requests or needs. If you are seeing one of our doctors, and have been prescribed massage, the massage therapist will work with you and your doctor on your specific requirements.
What do I wear for massage?
Clients may undress to their comfort level during the massage. The massage therapist will leave the room while you undress and prepare for your massage. A sheet is used as a drape covering during the session and is moved only to expose the part of the body being worked on at any given time. If you choose to remain fully clothed, then please wear comfortable clothing.
What if I am unable to get on a massage table? Can I still get massage?
Yes, our licensed massage therapists are trained to modify massage services to accommodate special needs. If you have mobility issues or are in a wheelchair we can treat you in whatever position is comfortable for you. Please notify our patient coordinator if accommodation of any type is needed.
What if I am late for my appointment or need to cancel?
It is best for you to arrive for your session a few minutes early to be ready to start the appointment on time. If you arrive late, expect the session to still end at the appointed time. Other clients are likely scheduled after you. If you must cancel an appointment please call 24 hours in advance (602-265-1774). Late cancellations or no-shows may incur a missed appointment fee of $45.
How do I schedule an appointment?
Call Revolution Health Medical Center 602-265-1774 or use your patient portal to schedule an appointment.
What are the payment options?
We accept cash, check, credit card or Revolution Health Medical Center gift cards.
Do I need to leave a tip?
Gratuities are appreciated, but never required. If you had a great massage and you choose to give a tip then a customary tip is typically 10%-20% of the massage visit price.
Please use the contact us page to submit any other questions or call our office to speak to a member of our team.
The information provided on this site is not intended to be a substitute for individual medical advice in diagnosing or treating a health problem. Please schedule a private consult about your health concerns.